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Wednesday, January 27, 2010

Policies

{Policies}


{ordering}

When you place an order with Wheat and {Wildflowers}, you will receive an email notifying you that your order has been received. As each piece of jewelry is personalized and handcrafted, please allow 2-3 weeks for your order to be completed and shipped. You will be notified by email when it's on its way!

Please note that during the checkout process, you will be prompted to select different options based on the item you have selected. For example, you will be able to select whether you would like an 18", 20" or 24" chain. An 18" chain is included in the price of the necklace. You can also include any information about personalization in the notes/comment section of the checkout page. Please email me at wheatandwildflowers@gmail.com if you have any questions.

{payment}

Paypal, Visa, MasterCard, Discover and American Express debit/credit cards are accepted forms of payment. Your payment is secure. All orders are processed through One Shopping Cart which is a verified and certified e-commerce shopping cart. Your payment transaction is then processed through PayPal, a secure merchant processing gateway, which also meets the above mentioned standards. Please note that you do not need to have a PayPal account to make a purchase. Wheat and {Wildflowers} will not share any of your personal information with third parties.

{shipping}

All domestic orders are shipped USPS Priority Mail and arrive within 2-3 days of being sent. A flat $8.00 rate covers shipping, handling, insurance and delivery confirmation charges. Or, you may also select shipping without insurance for a flat $6.00 rate. While insurance is optional, it is highly recommended. I cannot be responsible for delayed, lost or damaged packages. I am happy to ship packages internationally. Please contact me for pricing details.

{returns}

Because each piece of jewelry is personalized just for you, I am unable to accept returns. However, customer satisfaction is very important to me. If I have made an mistake in the personalization, or if you are not completely happy with your order, please contact me and we'll see what we can do. In such instances, the original piece must be returned in unworn condition prior to a replacement being sent. A return authorization code must also be included on the original receipt. This will be given after contacting me and after a return has been approved.

Please note...each letter on every piece is handstamped one at a time. This makes every piece unique and a little different. The spacing and alignment of the letters varies a bit from one piece to another. This is meant to add charm and character to the piece and is not meant to be seen as a defect. The necklace samples pictured are representations. Your actual piece may vary slightly.

{gift certificates}

...coming soon!

{contact me}

Let's talk! You can reach me anytime at wheatandwildflowers@gmail.com. I try to respond to all emails within 24 hours.